What Is It and How Does It Compare to Costco

BJ Wholesale Club It’s a bit flying under the radar compared to Costco, but if you’re trying to throw hundreds of dollars on a massive flat screen or a bulk pack of batteries, that return policy is a sudden big deal. Spoiler: It’s definitely not a carbon copy Costco’s famous return rules. This is a real story about a complete scoop on how BJ actually comes back and how it compares to the big dogs in the warehouse world.

BJ gives 365 days

BJ room 365 Day Return Window While general products are good, it’s not as good as Costco’s policy (more details below).

This is a screenshot of what BJ has determined to be a “generic product.”

Buying within the club could be a little tiny (several reports suggest) Up to 1.5 years (for general products), but officially, 365 days is the standard, and BJ customer service usually sticks to it when it tries to push luck.

For the electronic devices you have 90 days To make the same return as Costco. (Try the box, manual, and accessories to make returns much easier)

Strangely enough, when you open an electronic item Find it damaged, They only give you 14 days to come back.

Also worth noting: If you start returning online but do not return the item within 30 days, BJ will automatically cancel the request. So don’t wait.

Costco will definitely crush this. They’ll let you go back Most items at any time. Yes, really. A sofa you bought a few years ago? If you are unhappy, they will still get it back. So, if returning flexibility is yours, Costco is a clear winner.

Pro Tip: You can use items just like Costco

This was originally confusing as it clearly states on BJ’s website that “the items returned must be in new state and the accessories must remain as they are.”

So I started Live Chat To get to the bottom of this, I Cuisinart bread set I “used” as my example for 8 months (and I threw away the box).

The chatter told me this, “You can return the bread Even if they are used or there is no boxbut it is best to check with your local club for a specific return process. ”

Apparently their website is wrong and their policies are similar to Costco. can Recover used items.

Everything that cannot be returned

BJ has a decent list of things he won’t get back.

– Trading cards: Includes Pokemon cards and sports cards.

– Alcohol, lottery, cigarettes, cigarettes: Some states Return the alcohol to Costco However, it appears to be not BJ’s.

– Gift Card: When you buy them, they belong to you. If you don’t want them, sell them on eBay.

– DVD, video games, or computer software has been launched

– firework: This includes gas, oil or fuel added.

– Opened the massage chair: Officially, opening massage chairs are not eligible for returns. But I’ve been told by longtime BJ shoppers that if you claim it was malfunctioning or caused discomfort, they would often make a one-time exception. She also told me to avoid saying, “I didn’t like it.” Instead, they say “it stopped working” or “it made my back worse” and ask for a store credit or exchange.

– Prescription glasses or contact lenses

– What is marked as “final sale”

Pro Tip: Avoid 90 Day Limits on Electronic Devices

BJ’s says most electronic devices need to be returned within 90 days, but this is a workaround. If there is a product Defect after 90 days but, Manufacturer’s warrantytake it to the club and ask for a manager.

Often they disable the policy Save your refund or credit To prevent dealing with the manufacturer. Bring the warranty documents as a backup. You also mention that you are a longtime member or replacing it with another BJ item. Royalty + Buyback = Leverage.

Here’s how to actually return something

It’s very easy to go back to BJ, but only if you stick to the rules.

– Online purchase: Go to your BJ account, select the item and begin returning. They will provide you with prepaid shipping labels.

– Purchases within the club: Return to BJ’s Member Services Desk. You usually need a receipt or membership card to process it.

Strange habit: BJs do not do straight exchanges. If you purchased the wrong size, or simply need a different model, you will need to return the item and place a new order. There’s no “even a swap.”

“W” and Costco again

Costco makes this simple. You can return anything you buy online in the warehouse, but I have no questions.

Also, no receipt is required. Membership numbers will raise everything. And yes, Costco will allow exchanges. BJ feels a little older in comparison.

Refund: How to get your money back

Once BJ receives a return (either directly or via email), we will refund the original payment method.

I look forward to it 5-7 business days Because it will appear on your card. If you use a BJ gift card, you will receive a store credit.

Notable: BJ will not refund shipping charges or shipping charges unless the return is a fault (such as damaged or incorrect items).

Costco wins with a refund

Costco doesn’t ruin anything. If you return to the store, you will usually receive a refund on the spot.

Even online returns are processed quickly. Yes, we will usually refund shipping if there is a problem with the item. Another victory for the Costco crowd.

See: Here’s how the Sam’s Club Return Policy works

BJ product-specific rules

Here, BJ’s return policy becomes a little more complicated. Some product categories have stricter rules.

– Electronics and TV: 30-day return window. Don’t miss it.

– Jewelry: All original packaging and documents must be included. There are no exceptions.

– Perishable products: You will return it to the club with a receipt. BJ may not accept them by mail.

– Gift Return: You must return it within the club. If you are not the original buyer, you will get store credits (not cash).

– Alcohol and cigarettes: No returns are permitted unless required by state law.

And again: There are no exchanges. Just go back and buy it back.

Costco also has product restrictions (Electronics = 90-day windows), but the food is much more tolerant.

If you don’t like frosting, you can return half of the cake. It also allows for some exceptions that are more flexible with diamonds, alcohol (depending on the condition) and BJ won’t touch. Overall, Costco handles “tricky” items better.

Pro Tip: Use this “online return trick” to avoid the hassle of the club

Club returns are possible Hit or miss It depends on who is at the desk. If you feel reluctant in the store, please return it online, even if you purchase it in the warehouse.

chat BJ customer service And say you “We won’t be able to return to the store any time soon.” And they send you a free return shipping label, but no questions asked.

Membership Guaranteed

If you are unhappy with your BJ membership, You can cancel and get a refundbut only for the sake of Current membership period.

If you forget to cancel within the time limit, don’t expect last year’s update to be refunded.

To cancel, go inside the club or call our member care team. (800) 257-2582. If you place an order online, you can cancel it via your account.

Are you looking at the patterns here?

Costco’s policy is more generous. If you’re unhappy with your membership – at any point, they’ll be Full refund of fees, Even if you use it all year round. They are actually standing behind “100% satisfaction” part.

Keep that receipt

BJ usually wants you to have Receipt or Proof of Purchase Process returns.

If you order online, your digital order history will work. Inside the store? If you lose your receipt, they may be able to look into it, but that is not guaranteed.

Hmm, guess

This is easy. Costco tracks all purchases by membership number.

You can return a 3 year old blender without a receipt, but they still know it’s yours. BJ does not have that level of system support. This makes Costco more return-friendly.

Reference: Famous stores that can be returned without a receipt

What happens if you misuse your return policy?

BJ doesn’t talk much about the abuse of its return policy, but like other stores, if they’re going too hard (constant returns, empty boxes, serial refunds), they can refuse future returns or flag their membership.

Costco is buckling

Costco is also more vocal about this. They shut down their membership due to excessive or suspicious returns.

So, their policies are loose, but they see. Abusing it makes you go out.

Final Take…

BJ’s return policy is… okay. It’s not awful, but it’s definitely tougher than Costco.

Set of 365 days return window, limited flexibility for food and high value items, no exchanges. It works fine if you follow the rules, but there’s not much room for wiggling if life gets in the way.

Evaluating return flexibility, hustling refunds and generous timeframes, Costco wins this round handdown. But if you’re already a BJ shopper and you’re tracking your receipts and deadlines, you’ll be fine.

Ask your readers: What do you think about BJ’s return policy? Have you had any issues or issues using it? Please let us know.

By Kyle James