Critical Emergency Contact Guide – Venezuela Earthquake Relief

In the wake of the recent earthquake that struck north-central Venezuela, establishing communication is essential for survival and peace of mind. If you’re seeking emergency medical assistance or trying to track down a missing loved one, turn to these verified crisis response networks.

For individuals within Venezuela

Local infrastructure has suffered massive disruption, but emergency services are prioritizing active rescue and trauma treatment.

• National emergency hotline: dial 911 Police, fire, and ambulances will be dispatched immediately.

• Civil Protection: phone +58 (212) 641-4774 For local search and rescue support.

• Local action: If your cell phone network fails, please go directly to your nearest renovated public school or community center, which is currently operating as an emergency shelter and donation hub.

For families outside Venezuela (Find your loved one)

With thousands of people evacuated and communications unstable, specialized channels are needed to find family members.

• Red Cross Restore Family Link (RFL): The Venezuelan Red Cross is actively processing requests for reunification. Relatives living abroad should contact their local Red Cross or Red Crescent branch to submit a formal tracking request.

• US citizens: Families looking for American citizens in affected areas can contact the U.S. Department of State through the 24/7 emergency line. +1-202-501-4444 (or toll-free in the US: +1-888-407-4747).

• Digital trace: As connectivity is sporadically restored, take note of key social media safety features (such as Facebook’s Crisis Response) where survivors are actively marking their safety.

In the wake of the devastating earthquake in Venezuela, several United Nations agencies are actively sponsoring humanitarian relief efforts and have launched an emergency call for donations to support critical life-saving efforts such as providing shelter, medical care and clean water.

The main UN-sponsored contacts and donation channels to support relief efforts are:

Major UN agencies making emergency appeals

• UNICEF (United Nations Children’s Fund)UNICEF is prioritizing access to safe water, local health services and psychosocial support for children. They are already delivering emergency supplies such as health kits and tents.

• UNHCR (United Nations Refugee Agency)UNHCR is stepping up its protection response and providing temporary shelter assistance to those most vulnerable in the disaster.

  • How to donate: Please donate directly through UNHCR Venezuela Emergency Page.

  • International Bureau contact details: For information or donations, please visit Please contact us at our headquarters in Geneva on +41 22 739 8111 or by email. saltmars@unhcr.org For specific media/donor inquiries.

Coordination with domestic contacts

If you are looking for details on specific operations inside Venezuela or have general questions about the coordinated UN response, You can contact the following offices:

• UNHCR representative in Venezuela

  • address: average Louis Roche, Quinta Elsa, Irv. altamira, Municipal Chacao 1060, Caracas.

  • phone: +58 212 264 1679 or +58 212 264 7391.

  • Email: venca@unhcr.org.

• OCHA (United Nations Office for the Coordination of Humanitarian Affairs)OCHA is coordinating international rescue and assistance teams on the ground. They manage Venezuelan Humanitarian Fund.

For any questions or inquiries regarding the above unfortunate incident that occurred in Venezuela, please click here.Please contact us anytime by clicking here.