Temu is a popular e-commerce site known for offering a wide range of products at incredibly low prices (plus free shipping!), so it’s no wonder Temu’s app and website have taken the world by storm. Whatever you’re looking for, you’re likely to get it at Temu, and at a lower price than you’ll find elsewhere.
If you can buy wireless earbuds for less than $6 and stylish sneakers for less than $15, you might be willing to sacrifice that cost even if the purchase doesn’t work out. But what if you order a bunch of party favors you no longer want, or those trendy checkered shorts don’t fit? For customers who want to return items to Temu (for whatever reason), the process is very quick and easy, although it’s not as quick as other retailers like Amazon.
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How to return to Temu
What is Temu’s return policy?
Temu has a generous 90-day return policy, but there are some pitfalls. This 90-day period begins on the day you place your order, not the day it actually arrives. and, Estimated shipping time If it takes up to 25 days, your return may take less time than you originally thought.
However, returning items to Temu within 90 days is not that complicated.
Does Temu provide a return label?
This site offers free returns in exchange for a full refund, but does not include a return label. Instead, you will need to log into your Temu account, note the item you want to return, and select your return method. This is actually pretty standard these days. Many e-commerce stores require you to log into your account, begin the return process, and print a return label.
From there, you’ll need to wait for the company to email you a return label and shipping instructions. Once you have it, print a return label, package the item you are returning, and ship it to Temu. Return shipping is free for customers within 90 days (unless multiple returns from the same order are returned separately). Please note that once you request a return label, you must attach your return package to the mail within 14 days.
If you need to return an oversized or overweight item, or if you need to return an item from a remote location, you may have to return the item yourself. You must pay shipping in advance and contact Temu for a refund. A refund will be issued after the product is returned and passes the quality inspection.
To begin the Temu return process, click on “Order” on the Temu website. From there, click “Print a return label and start your return.” From there, select the item you wish to return and select the “Print Return Label” option.
Can I return multiple items from the same Temu order?
Although it is possible, it is best to return all items at once. as Tem’s website According to the description, only one free return shipping label is provided per order. If you later decide to return more items in the same order, you will be required to pay the $7.99 shipping fee when printing a second return label.
Does Temu charge a return fee?
Only if you make multiple returns from the same order. All orders can be returned free of charge on the first return within 90 days (from the date of purchase). However, if you return multiple items from the same order in multiple shipments, there will be a $7.99 shipping charge for each additional return. That fee will be deducted from your refund.
How long does Temu’s refund process take?
According to Tem’s websiteRefunds are typically processed 3 business days after the company receives your returned package. The company adds that refunds are typically issued within 5 to 14 business days, but may take up to 30 days to be credited to the original payment method.
What refund options does Temu have?
You can have your refund sent to your original payment method or choose Temu Credit.
The advantage of choosing Temu Credit is that it is instant. Temu credits can be used towards future Temu purchases and never expire. Your Temu credit balance is stored in your Temu account and can be viewed by signing in online or by opening the app. Your credit will be automatically applied to future purchases with no action required on your part.
Temu’s return process may deter some shoppers from actually shipping their returns. It’s not as simple as putting a label on a box and shipping it back. However, if you’re not happy with your Temu purchase, it’s worth logging into your account and having the company create a return label for you to send your item back to.
Which products cannot be returned to Temu?
Temu will not accept returns on items marked as “Final Sale” or on clothing that has been worn, washed, damaged (or has had its hygiene seal removed).
Does Temu allow exchange?
no. If you would like a different size or color, you must return the original item and order a new item.
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