Sephora’s return policy is more or less very simple. Where things get a little fuzzy is when you buy Sephora beauty products at Kohl’s. And how you order from Sephora will determine how you can return or exchange it.
But Sephora doesn’t want you to be stuck with a gift you received or a purchase you’re not completely satisfied with, for literally any reason. This also includes used products that are still in good condition but that you were not satisfied with. What you shouldn’t do, for example, is use almost all of a product and then say you don’t like it and return it.
Here are a few things to keep in mind: Sephora monitors. your return activities and can Restrict returns and exchanges. Any Beauty Insider points you earn will be removed once your return is processed, but this is true for almost all retailer rewards programs.
sephora return policy
Here’s the basic information you need to know about Sephora’s return policy.
- you get 30 days From date of purchase to return new or used kindly products for Full refund or replacement Change to your original payment method.
- Returns made within 30 days Applicable even after the date of purchase online credit (If returning by mail) or store credit (If returned in store).
Sephora store credit doesn’t expire, so you can use it almost forever. Depending on the method of purchase, some returns must be made at a Sephora store. But in any case you must Proof of purchase is required to receive a Sephora return.
How to return Sephora
Sephora’s return policy is pretty much the same across the board, but where you purchased it and how you paid for the item will determine how you return it.
online sephora returns
- If purchased through Sephora.com or an authorized third party. Full refund or replacement within 30 days Includes purchase and receipt.
- If you purchased with a credit or debit card, your money will be refunded to the same card and your Venmo refund will be credited to your Venmo account.
- If you paid with PayPal, your refund will be issued as Sephora store credit (valid in-store only).
- Sephora gift card payments will be refunded to a new Sephora gift card. If you pay with Sephora Online Store Credit, you will receive Sephora Store Credit that can be used in-store but not online.
just go independent sephora storeplease bring the original packing slip and the credit or debit card used to place the order.
Sephora in-store returns
Purchase in store can’t do it Returns will be sent by mail, so you will need to visit our store directly for returns or exchanges.
- Products purchased from Sephora stores are Full refund or replacement within 30 days Bring your receipt or gift receipt to any store location.
- If you purchased with a credit or debit card, your money will be refunded to the same card and your Venmo refund will be credited to your Venmo account.
- If you paid with PayPal, your refund will be issued as Sephora store credit (valid in-store only).
- Sephora gift card payments will be refunded to a new Sephora gift card. If you pay with Sephora Online Store Credit, you will receive Sephora Store Credit that can be used in-store but not online.
Buy online and receive returns
If you use Sephora’s Buy Online Pickup feature to purchase beauty products, you have the option to pick up your purchase in-store or in-store. You do not have the right to decide how to return or exchange your item. Orders cannot be returned by mail. Because you have to go to a Sephora store and complete the procedure.
- Buy online and pick up in-store (or curbside) at Sephora. Full refund or replacement within 30 days Bring your receipt or gift receipt to any store location.
- However, gift receipts can earn you Sephora store credits, including: only Redeem at any Sephora store.
Returns with same-day delivery
With Sephora’s same-day delivery, you can get your order from Shipt or Instacart in as little as two hours. However, returns or exchanges must be taken to a Sephora store and cannot be returned by mail.
- If you want to return or exchange all or part of your order using same-day delivery and within the deadline 30 days When you purchase, Full refund.
Sephora Instacart, Shipt, and DoorDash orders are back
Instacart, Shipt, and now DoorDash are back can’t do it It will be returned by mail.
- If you have your beauty supplies shipped with Instacart or Shipt, and then decide to return or exchange all or part of your order within the deadline. 30 daysreceive. Full refund.
Note: Fees and tips paid to personal shoppers are not refundable.
Sephora at Kohl’s Returns
If you purchase an item from Sephora at a Kohl’s store, returns or exchanges are easy because you can only return or exchange it at a Kohl’s store. sephora at kohls position. Pretty easy to remember, right?
No matter how you received your Sephora order (in-store or online), all returns are the same, but return policies differ slightly. Therefore, you will need to create two separate accounts.
- Sephora at Kohl’s Returns only Made in-store at Kohl’s Until the 30th After receiving the order and Comes with a receipt for a full refund.
- Earn sephora.com credits when you use your Sephora gift card to pay for items.
Can I return items purchased at Sephora to Sephora at Kohl’s Location?
no. If originally purchased from Sephora or Sephora.com, it cannot be returned to Kohl’s.
Sephora is back inside JC Penney
Sad news: Sephora Inside JC Penney stores will begin closing in September 2023 and will remain closed until January 2023.
Sephora long holiday return policy
Ensuring the return of a holiday gift is extremely important to the giver. Unless you tell them specifically what products they want, it can be a waste of money. And Sephora knows it.
That’s why Sephora is extending its regular return policy for the holiday season to account for unwanted gifts. For example, the 2024 return extension policy included purchases made on the next day. From November 1st to December 1st, 2024. In other words, you (or your giver) January 31, 2025 Return or Exchange of Goods. It was applied to both In-store and online orders.
As the next holiday season approaches, be sure to check your return window.
Purchases made after December 2 were subject to Sephora’s regular return policy guidelines. Here’s how to return your merchandise:
- Exchange in store.
- Store credit as Sephora merchandise credit for in-store returns.
- Online credit for returns made by mail through Sephora.com.
Note: Product credit is only Available at Sephora stores, not Sephora.com. Online credits can be used at Sephora.com, but not in Sephora stores.
sephora gift return
Do you need to return a Sephora gift that you received in the mail? If you do not want to return a refund to the person you gave the gift to, please call 1-877-SEPHORA (1-877-737-4672) to receive the gift return in your account before mailing it. Receive online store credit to use at Sephora.com.
When you can’t go back to Sephora
Sephora will not accept product returns in the following cases:
- If more than 30 days have passed since the date of purchase.
- Items will be returned to Sephora outside of the return window.
- The product is not new or in slightly used condition.
- I don’t have a Sephora invoice or receipt.
- Product was not purchased at Sephora (Sounds obvious, but you’d be surprised).
The post Everything You Wanted to Know About Sephora Returns appeared first on The Real Deal on RetailMeNot.
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